Contact
How to reach us
Three ways, depending on your request. The top one is almost always the fastest.
For problems with the bot or your order
Support ticket
A ticket lands directly in our queue and stays linked to your account, so we see immediately which server and which order it is about, and you do not have to gather anything together. That usually saves a whole round of questions.
For all business and legal matters and for partnership enquiries
Write to [email protected]. We also accept requests for information and deletion under the GDPR by this route, please state your Discord ID or the email address of your account, otherwise we cannot identify you.
For questions to the community and quick follow-ups
Discord
In our Discord you will find help from other users, announcements about new features and the chance to raise your wishes directly. For account data or payment questions please use a ticket anyway, such details do not belong in a public chat.
Write to us
ITS-Netting is a small project, not a corporation running shifts. We usually see tickets on the same or the next day; at weekends it can take longer. We would rather say honestly that it takes time than promise a deadline we cannot keep.
Before you write
The documentation answers many questions faster than we can reply, especially the setup guides. If a feature does not do what it should, the following helps us most:
- The server name or the server ID on which it happens.
- What you expected and what happened instead.
- A screenshot, if it is something visible.
- The error number (format
ITS-XXXX), if the bot gave one, with it we find the incident in the log again immediately.
Provider details
The full address and the details required by § 5 DDG are in the legal notice. How we handle your data is described in the privacy policy.